1. The moving team : Arrived on time. Pleasant attitudes. Worked quickly and efficiently. Completed job in agreed upon time frame. No surprises in performance or bill. Professional.
2. The office contact: Very reassuring. Patient. Kind. Expressed commitment to making my experience being stress free. Personable.
I had some very large items to be removed and the associates didn't even blink an eye. They were very careful and courteous not to mention fast. They were done within 30 minutes. I would definitely recommend.
Daniel, Alfred and Alex showed up early and did a fantastic job of removing all of the items. All 3 were very courteous and professional. Daniel did a great job of coordinating the proper size crew and number of trucks to complete the removal within the requested time frame.
Our movers, Donyae and Lassan, were fantastic. We asked them to move some seriously heavy furniture up and down several flights of stairs--they handled every piece with care, and with a smile. We were moved in faster than anticipated. Thanks!
Team showed up and were very professional. Got the job done quickly and effectively. Wrapped everything well. And even brought a trainee, who helped out quite a bit too. I'm very happy with the move and the service.
I formally complaint with your night manager David about the terrible service and the excessive cost, he really don't care etal.
I'm completing a formal letter and support documents to send to the owner of the company and my lawyers.
The timing to move boxes (approx. 60) and just 4 pieces of furniture: one bed, 2 cabinets and 1 library for 1 block was excessive. Your movers bring a small truck, no necessary accesories to set up the loading station in Manhattan building where you move other people previously. They made 2 trips; boxes were placed in the wrong rooms; several fragile boxes upside down; bed screws incomplete. I went and buy some things to ask somebody else to help me and putting together. Several things came broken; glasses, ornaments that I bring from Asia,etc.
You charge me more than 1000 dlls for a move that should take no more than 4 hrs..... This is the worst move of my entire life and I move to different cities and countries more than 15 times.