Fast, friendly, and on time. They were careful around doors and ceiling fans and & handled the items I was donating with care. They went the extra mile by moving a piece of furniture for me. That rates a 15!
I've had great experience in the past with both your moving and junk hauling services. And overall - the current job was completed and I know was not the easiest. Feedback on this most recent job is two things.
One the job wasn't completed on the first day, or therefore in the original bid. I was extremely detailed when i set up the appointment on what had to move and wish someone reading that would have thought to send three people for the hauling. Also - I had other contractors here, working around the junk removal who offered to help and that help was turned down. In the end, so that the roof job could stay on time, that second group of contractors removed from the roof deck what the team didn't in the first day. They came back the following morning to haul away what needed to be (now at ground level). But in the end that means I paid a lot more than what was first bid. Originally they bid $515 for the job. I ended up paying them $408 for the first day and $280 for the second (plus had to pay my roof contractors an extra $250 for removing from the roof deck what the team didn't finish on day one). I wish the team had either paid more attention to the detail I gave and send three people originally, or accepted the help from my other contractors to finish on day one, or been more up front that day 2 was going to cost me so much.
Second thing is - I didn't feel like this team wasn't as careful as other teams I've had in the past. While accidents happen, an outdoor bench was broken (they offered a $20 discount for that), I had guys with muddy shoes walking through the house, and a chair that should not have been removed was (and tossed to the ground from the roofdeck so was broken in that process. I know it's busy season, 95% of what was hauled away was junk, and it wasn't an easy job - but i wish they had shown just a tad more care when working.
Your service is a greatly needed service. It allowed me to remove items from my relative's home that were no longer usable, so I move them to an assisted living facility. I don't know what I would have done without you.