Great service, on time to schedule pick up, perfect service from internet booking to pick. Very easy was not even required to be on location. Employee called when they arrive and called when they were done.
Thank you - highly recommend
Such a great team to have on your side! Despite a scheduling mix-up, Randy and his crew arrived on time and with all the help we needed. They got things done quickly and were experts in moving heavy furniture through hallways and doors without damaging anything. Everyone was polite, thorough, and professional. Highly recommend!!
Called about removal of king sized matters and box springs. Was told that would be minimum space and approx $90 to $95. This was more or less in line with quotes I received from other junk removal services. Chose college hunks due to Yelp coupon ($30 for a $50 voucher). When they arrived (would like to note that they were on time and quite polite), they said it would be $165. Pretty big discrepancy and much more than any other estimates I received! We were going to have them leave without removing the mattress, but they then agreed to do it for $100. Felt like a bit of "bait and switch". I didn't appreciate that.
Brian and Jake were enthusiastic, knowledgeable, and friendly. They had great communication skills with each other and us. They were a joy to have in our home. When we move, we will be asking for them specifically.
I sent an email immediately after your people left on Saturday explaining the problem. I have not received a response to that email. So it's pretty clear that customer service is not high on your list of priorities -- and that you try to bait and switch on your pricing.
They were very punctual which showed they valued my time. They were professional which showed they respected me as a customer. They were very honest concerning cost and capability, which gave me realistic expectations. I will definitely use their services again and have already recommended them to friends with disposable needs.