They arrived on time, moved and unloaded the items quickly and professionally. Plus, they were very friendly, personable young men. We have used both the hauling service and the moving service this month, and I would definitely use the services again.
Improve coordination between the people scheduling the service, and those providing it. I had to call and email several times to get the certificate of insurance my condo required for the move-in. After I finally got the certificate, I discovered I was being charged extra for it - no mention when I requested it. Also I was scheduled for an 11 AM to 1 PM arrival time but the morning of the move, received a text telling me the arrival time was between noon and 2 PM. The movers themselves did a great job, very careful and they worked hard. So polite too!
The two guys showed up late, and they said they weren't used to moving, only hauling junk. We had hired movers to unload a truck, and they weren't fast, efficient, or seemed to understand how. When I brought this up with the manager, he asked me to be patient and understand that the guys had been working since 7am that morning. It is the manager's responsibility to make sure the men that are hired are given proper breaks and working hours, not mine. Also, the manager said they would send a third person, and I had to call twice to inform them that indeed a third person had not shown up. The third mover eventually showed up about 2 hours past the time they were supposed to be there.
I have been apprehensive about dumping stuff from the house, but the College Hunks Hauling has made it easier to get rid of things I haven't used and just occupying space. Its nice to have items removed and more space. Thank you.
I called in the morning and they were able to come pick up our junk the same afternoon! Saved us from having to move it back into the garage or rent a truck and take it to the dump ourselves. And, the guys who arrived, were extremely friendly, courteous, and fast. We've recommended your service to quite a few people already.
The 800 number representative was great about explaining the process. The truck guys were right on time and super friendly. I'm especially happy that you guys make use of the junk rather than dumping it all. It's such a valuable service you offer. Thanks!
Dylan and Samuel had great customer service skills. This is more important, in my opinion, than pure brawn. Both were reasonable, explained everything, and negotiated a very fair price. Dylan, especially, took the lead and demonstrated a maturity far beyond his years. If these 2 young men are representative of your company, you are doing very well indeed. Thanks.
You call and they can come on the same day. They even can come earlier and always call ahead of time to let you know they are on the way. They sweep the place clean after they have removed all the junk for a very reasonable price.