Response From College Hunks Hauling Junk and College Hunks Moving of Dayton, OH
November 17, 2015
The client was given an onsite estimate. The estimate was quoted at 6 hours. This client wanted to pre purchase the Angie's List "Big Deal" for 4 hunks for 4 hours including the truck fee for $795. The estimator informed Mr. Blair that his move was estimated for 6 hours and the additional hours could be purchased for $180 each. He said he understood that but he would try to make sure his move was completed in 4 hours.
Mrs. Blair called management when she felt the move was taking too long. (even though one of the 4 hunks went ahead to the destination and helped the clients unload their U-Haul, which was not included in the quote, adding time to her move). The general mgr told Mrs. Blair that she would only be billed for an additional 1 1/2 hours as a customer service.