Response From College Hunks Hauling Junk and College Hunks Moving of Dayton, OH
May 16, 2015
I'm sorry that Ms. Weber was not happy with her service.
Many items that a client would like to donate are not acceptable to Goodwill and our teams are trained to know what Goodwill will accept. If an item is broken down for junk, that is usually the case. However, the driver should have made the client aware of that fact before the item was broken up. We have one size junk truck, which is 10% larger than our competitors, and it was sent to pick up her belongings. The truck was completely full, over the top. Ms. Weber was only charged the full load price of $544. The driver waived the $200 capping fee as a client courtesy.