When I called to book I was told there would be 3 movers, only 2 showed up. After an hour a third guy was dropped off not sure why he basically stood around. 2 of them really didn't know how to move things they had to ask the one guy how to get thing into the house. I'm very, very disappointed! I could go on but would rather talk to someone about my all of my issues.
Was told there would be 3 movers, the third mover was 40 minutes late (although I was only charged the rate of 2 movers for that time)
Also, I signed that nothing was broken but of course it would take hours to check every box. After unpacking I realized there were 6 dishes broken.
I was moving from an apartment to a storage unit and a house. I had everything planned so that everything that went in the storage unit was set aside in a separate pile. Once we got to the storage unit I had to go in the truck and help them determine what needed to go in the storage unit. This was frustrating considering I took the time to have all of my belongings divided up between storage and the house. Even after that, there were a few items they did not correctly put in the storage unit and ended up at the house.
The movers were very nice and friendly but considering the mistakes I will go with 2 men and a truck next time. Although they only use 2 guys instead of 3, I used them in the past and they had no issues remembering what went in storage and what went to the final location.
Thoroughness, details, clean-up. The guys took two brush piles away for me; however, anything that wasn't clearly in the pile didn't qualify for their truck. Brush and sticks nearby but off to the side were left behind--even a couple of good-sized branches. The main pile of brush was lying on a finished lawn. If I had done the job, I would have raked that area clean. In the end, I was glad that most of my debris was gone, but when I finished cleaning up I had two huge contractor-size bags full to dispose of myself.
My futon was taken apart and four people couldn't fix it. One of the movers bled on my bed, and the owner's wife accused me of being the one bleeding, essentially calling me a liar. She was going to have her husband, the owner, talk to me about my bloody bed. Of course he hasn't called. I've never been treated so badly and paid this much for the privilege. Their "customer service" is severely lacking.
A treasured item broken because mover dropped box by trying to carry two large boxes, dropped couch, washer and other boxes all because the one guy did not want to wait for his partner. Then he laughed about the broken item. My daughter was heartbroken that her deceased grandmothers click was broken.