My futon was taken apart and four people couldn't fix it. One of the movers bled on my bed, and the owner's wife accused me of being the one bleeding, essentially calling me a liar. She was going to have her husband, the owner, talk to me about my bloody bed. Of course he hasn't called. I've never been treated so badly and paid this much for the privilege. Their "customer service" is severely lacking.
A treasured item broken because mover dropped box by trying to carry two large boxes, dropped couch, washer and other boxes all because the one guy did not want to wait for his partner. Then he laughed about the broken item. My daughter was heartbroken that her deceased grandmothers click was broken.
The guys showed up right on time, at the front end of the two-hour window. They were polite and efficient and all my junk magically went away! I was happy to learn that they were headed to Goodwill who would pick out anything they could use.
They were on time and ready to start. They got everything loaded and un loaded quickly and nothing was damaged. The guys introduced themselves when they came and were friendly thru out. They really did make it stress free.