Really appreciate the great help provided by both movers. The were on time, professional, and so helpful. Patient with me as I cleaned out entire storage locker. Helped my sort through information and scared away roaches in boxes so I could look for items I wanted to keep. They even swept the storage space afterwards. Very polite and very helpful. Good Guys. Thank you. Will recommend.
We hired this company bc we thought it would be fun to use them to move our college age daughter. It was definitely NOT stress free service! The team took frequent smoke and texting breaks. They would also carry up one VERY LIGHT and easy to carry item at a time...I'm assuming to draw out the time as much as possible as we were paying by the hour. MULTIPLE items were damaged-most were annoyances and not worth reporting, but there were a couple that were significant and were reported. Property was damaged when the team put a wrench in the door to hold it open and it sprung the hinge. When I arrived at the location and asked them why they were not useing a wheel dolly and were carrying only one light object at a time, they began to just drop stuff..literally drop boxes right as they walked in the door.
When they were done and were leaving, we were following up on the damages for the door and the team leader (with attitude) said that he didn't do it. When we reminded him that he was a representative of the company-he blew up and began yelling and threatening to sue us saying that "We will take you to court and win in the end...they will bill us by the pound (they never weighed the truck)...they could charge us for the time it took to resolve the billing and paperwork issues." We reminded them of the breaks they took that the owner said that they do not take (we have photos). The team leader stormed off, attempted to slam the door (it wouldn't bc they damaged it) and never even gave us a receipt or any paperwork. We had to call corporate to get a copy of the paperwork.
We were leary of signing off on the paperwork b/c they had said they would send someone out to repair the furniture and we were afraid that if we signed the paperwork they would not come out. When we talked to the owner of the franchise about the team leaders behavior, he was extremely rude and said the teams attitude was understandable "b/c afterall they just moved for 4 hours and were hot!" He kept trying to put words in our mouth saying "so am I hearing that you are refusing payment? We will send out the police if that is what you are saying". We were most definitely not refusing payment, but just trying to find out when the repairman would come out and were expressing concerns about the team.
We will NEVER use this company again!!! I realize it was one franchise but I will not take that chance again! You definitely have an issue with this franchise owner. He was extremely rude and kept telling us that incidental damage was to be expected. My husband's job moves us every 12-18 months and I can tell you there is not "incidental damage" with our belongings. We have not received any information on when the furniture repairman will come...we were told it would be two weeks, but he has not contacted us to set up a time. I'm guessing we will never see him.
There were 2 guys. One was fine. They were already exhausted when they got to my place, which I had a lot of work. I know I'm not paying them by the hour, but the one guy spent the entire time checking his phone / online (facebook or something.)
The two individuals who were here helping were SO polite, very professional, and efficient! The job that we had hired them to do (which was an inter-office move) began evolving and becoming more complicated after they arrived, and took longer than we had anticipated. But they were extremely understanding, helpful, and open to suggestions/information. I would HIGHLY recommend them to others, and plan to contact them myself when we move our house!
Used college hunks hauling twice in one month. Guys were great, willing and professional. They did forget to load my microwave and three boxes of book.....😩😩😩😩
Will definitely use your service again if needed.