College Hunks Hauling Junk were so great to work with; they accommodated a same day request and had a truck out to the home within an hour of calling with professional and helpful staff there to assist with packing and moving. They were so courteous and pleasant to work with; they stepped into a high stress situation and handled everything right away! I highly recommend them and will definitely be using them again in the future!
Professionalism,hard working,politeness of the associates and reasonableness of the cost of the service,plus being able to donate to an organization you believe is worth giving items to be used by those who need help. Also the one stop service concept.
The guys generally were nice and did the job but...
1. The workers broke a light in the attic which is not a big deal but they neglected to tell me about it. I discovered it later when I went up there to turn out the light - there was broken glass up there which I could have hurt myself on. They should have just told me what happened.
2. They tried to charge me for a 2 hour minimum when I was quoted on the phone a one hour minimum.
I appreciate the friendly service, They handled my belongings with care also. The only thing I can think of that needs improvement is how things were placed in unit, a bit sloppy. There was more than enough room but I don't even have a path to get to things halfway into the unit. That was disappointing.
I am completely unsatisfied with the service performed yesterday for my move. I feel as though a bait and switch took place and I except a refund for this. Two guys showed up and did their job well for maybe 30 minutes and then proceeded to slack off and ignore my direction and requests for how to handle my things for the remaining hour and a half. Then, because they spent so much time downstairs not coming back up to continue working, they took it upon themselves to call 2 other guys to come and help saying they'd charge a 3 guy fee for it and finish loading "Everything", which was WELL within their ability with FOUR guys, yet when they arrived it was even worse, all 4 guys hardly came to get anything and basically came inside and looked around and either grabbed nothing or ONE LIGHT item...but "EVERYTHING" needed to go! Instead they left NOT completing the work of "getting EVERYTHING down", leaving us another hours worth of work to do, which could all have easily been completed had these obviously immature guys with poor work ethic, actually done their job instead of milking the clock and pulling this bait and switch. As I said, they completely ignored our numerous requests to take down the furniture items in a timely fashion, as this was first and foremost our purpose for hiring movers in the first place. Not to mention the extremely poor and rude attitude of one guy in particular. Additionally, I was told that all materials were provided yet when they arrived they asked us if we had rope!??! Which we then went out and purchased. As well the placement of items after about 4 feet in the truck, was haphazard and I'm afraid to find what damage may have been done when I get to unloading it tomorrow. EXTREMELY DISPLEASED with this. I was charged $529 when I agreed to $276. For the work performed we strongly feel a refund is in order. As well the guys also jammed the front door handle into the wall leaving a hole. This is costly damage according to that apartment community in regards to my security deposit. I have already informed the office of the damage, which was not discovered until they left, as that was the first time the door was closed all day. I will not be held responsible for this and if charged anything for it you can be sure I will be seeking recompense from College Hunks Moving. I don't know what criteria you have for hiring or what this "college of moving" training really entails for your employees but I would suggest you do better screening. We are thoroughly disgusted with all of this. Please advise on the status of my refund asap. Although from the service received we don't even feel the $276 is warranted, we will still however honor that amount AT MOST, as that was the agreed upon price. However, please remember that should damage fees be incurred for the damage to the wall that we will be seeking restitution for that amount from your company as well.
I liked that it was easy to book online (even found a coupon code), that they showed up on time (early actually), and when we had a minor billing question, the manager called us back and took care of it for us. Great customer service.