They're very upfront about explaining their procedures and what they charge. Unlike the the cable company, they get here when they say will, and if there's a problem, they'll let you know ahead of time. I really appreciate the emphasis on communication.
Fast, friendly, tightly on time. Say they will take useable items to charity. They tell you at the start what's going to happen and what the approximate cost will probably be. Efficient in moving items quickly: there was no time wasted. Efficient in packing truck so that the job cost less (since one pays for the size of the load): no dollars wasted.
Liked also the easy access to information on the phone.
What a great service, the website is informative and easy to use. I LOVE the fact that when you call you get a "person " and not a machine.
The lady on the phone was so helpful and happy, and yes "happy" does make a difference, I've spoken to so many miserable customer services people and believe me attitude can effect a whole conversation and its out come. I felt she genuinely wanted to help. We discussed the service I was looking for ( moving ) , she explained everything very clearly. The day before the move I was contacted to check that the service was still required and to be informed i would be contacted by the driver at around 8.30am, with an ETA. 8.40am the call came telling me arrival time. The guys who came were fantastic , friendly, polite, thoughtful and very professional . Large items were wrapped or covered for protection. Great care was taken not to damage the item / walls. Very impressed, would highly recommend.