It was scheduled for a half to 3/4 truck & they came with a half full truck & then had to send a different truck. The new one did their truck & then said they had to charge for weight for some bricks of $300. but then added an additional $390 for a total of $990.000
It was just higher than I had expected.
I arranged online from Colorado for the job to be done for my husband in Laguna Woods, CA. Paying immediately with the VISA is convenient, Goodwill Donation receipt very convenient and another job to do, off the list! Thank you.
Response From College Hunks Hauling Junk and College Hunks Moving
September 28, 2015
Thank you for your feedback. I'll review the issue with our crew.
September 26, 2015
Henry and Arik were the definition of professionals. I wasn't able to be on location when they picked up my couch for donation, but they called me every step of the way to update me and give me any heads ups (ie call center girl gave me a way lower estimate when I booked the pickup; apparently they're not supposed to be giving any estimates). When I came back the couch was gone, and I had my receipt on the countertop. Thank you.
You were able to schedule the pick-up of goods (donation for the Goodwill) for the next day.
The crew arrive on time. They were neat and clean, courteous and willing to take all my junk. I was very pleased.
Thank you so much!
Your service was great-- the guys were terrific and very professional. The only negative was the cost-- it's really pricey. I did know in advance what your prices were approximately, but I thought the truck would be much larger than it actually was, and therefore assumed my furniture wouldn't almost fill the truck. Great service-- just wish the prices weren't so high.
The guys were there on time, courteous and efficient. I must say though, the company ought to provide ramps for the trucks. I had heavy office desks and the guys had to raise them up to the height of the truck bed opening. I thought it was dangerous and worried about their safety.
We had a scheduled time given to us of 1:30 - 3:30. We had moved what was to be taken onto our driveway to make it easier for your employees to haul. Close to 3:00 we received a phone call from College Hunks telling us that they were behind and would not be able to pick up our junk until the following day. This resulted in us having to move all of of our junk off of the driveway, onto the yard as we needed to get our cars out for work the next morning. The next morning, we had to spend more extra time moving everything back onto the driveway. We we arrived home, the junk was gone, however, there was broken glass and other debris left all over the driveway. We then had to spend more time cleaning it all up. Previously we had used 1-800-got-junk and had a great experience. Since we needed the junk hauled on a Sunday, and they do not work in our area on Sunday, we tried College Hunks. We were told that an invoice would be emailed to us since we would not be home when they arrived. We didn't receive the invoice so my husband called to remind them. When he called to let them know we never received the invoice, he was told that they would email it to him the following day. We still have not received anything from College Hunks.