I needed a same day service on a Saturday.
I submitted the online request at 8:30 and right away I received a confirmation email.
They were at my house at 11 and hauled away the furniture.
Im very satisfied
It was easy to schedule service online. They arrived on time (and called about 15 minutes ahead of time to let me know they were close). They were friendly, professional and efficient. I also like that one of the items they picked up would be donated (and I didn't have to arrange for that!)
The only thing the guys didn't do was sweep the floor after removing the furniture. That didn't bother me--I was planning to sweep and mop the floor anyway. But it was different from what was represented in your "what to expect" video.
Payment was also easy--and I think the price was really reasonable.