Work out the kinks in your system. I scheduled one time slot, with e-mail confirmation (10:30-12:30), got a text message with a time slot half an hour earlier (10:00-12:00), then a phone call at 8:30 saying they would be here in 15-20 minutes! The phone call was a mistake but no one phoned back to tell me that, so I rushed around to get ready, then no one came. I had to phone them to clear up the confusion.
I was told that your quote was based on volume over the phone with the rep.
upon pick up I was also charged for weight.
I had asked the rep. on the phone that specific question about the weight.
I had that piece on my own furniture dolly, and it rolled right up the trucks ramp
without incident. I feel the $50.00 weight charge should have been addressed in the
beginning. refunding the weight charge would put my rating from 5 to a 10 Thank You,
I chose your company because you sort out junk that needs to be donated, not just trashed. It is stressful to throw out perfectly good stuff, thinking it's going into the landfill, which is so unnecessary. So, just knowing it will go to good use settles my mind.
The entire process was professional and efficient - from booking the appointment to the 2 gentlemen who came to my house to take away the junk. In addition, I wanted to make sure I could use my Discover credit card but I was unable to find acceptable forms of payment online. I called customer service and spoke with a very nice lady who answered my question. An hour or so later I received a call from the local College Hunks Hauling Junk office to confirm that my question had been answered to my satisfaction. Wow!
Response time. Courtesy of your representatives. Calls prior to arrival. Walk through to find out if everything to be moved is accounted for. Careful treatment of items to be removed and the home area. Positive teamwork amongst the gents. Attention to detail. Patience in explaining your services and pricing. They have been to my mother's home 2x's to help clean it out after her passing. They have been perfect gentlemen and ever so helpful!
they were professional, arrived on time, efficient but patient, articulate - able to understand and offer feedback about instructions given. ours was a small, unusual job, but they did it at a reasonable price. Few competitors filling that niche... I am glad these guys are good.
Your saying the service was "sttre free" is 100% correct. The three young men who did the job I requested were outstanding in professionalism, friendliness. their commitment to do a good job. In addition, they were fun to talk with. I wish them every success in their future endeavors.
Val Stuckey. P.S. I hope the company can expand to Livermore and the Tri=VAlley area where I live so I could recommend it to people here.