Chris and Kelly were extremely professional, courteous and obviously committed to getting our job done as safely and efficiently as possible. They are your best asset in our minds. You hired two great employees there!
The scheduling and setup via phone by Abraham was excellent as well. We like the email and text reminders to
alert us to the appointment time too.
Overall it was a "ten out of ten" experience and we highly recommend your company!
David and Randi Naar / Treasure Island, FL
This move could have been accomplished much more quickly. I consented to have a third mover come to our site and was told they'd be there in 20 minutes. An hour later I called to find out the third mover was not coming and the delay was due to having to bring that mover to headquarters. The movers who came were efficient at getting my storage unit emptied out quickly. I was told they needed to get fuel and then they'd be at the second location. Apparently the truck died at the gas station delaying the move yet another hour.
I was also surprised when I received my bill. I was quoted at 98 for the first two hrs and 123/thereafter. I was surprised to find out the 98 was an entirely separate fee and I had to point out that they only worked three hours instead of the four they were attempting to charge. All in all a three hour move actually took five hours out of my day because of delays. This was not especially helpful as we were on a strict timeline due to a death in our family and needing to leave town.
I have used you on prior moves with no problems, but I will never use you again,nor recommend to anyone. The 2 boys who came to move me started at 8:15 and didn't leave until 2 pm for a 1 bedroom apartment! I caught them several times standing around and talkng.it took them a full 4 hours just to pack up the truck and I had a 1 bedroom apartment with everything boxed. when I asked why it was taking so long the one boy said, "it's a long walk"! I actually moved several boxes, bookshelves, floor lamps down the 100 foot hall myself. when I went down to check on them, the one was just standing leaning on the cart, while he could have been moving boxes down to the truck.when I called to complain, Chase told me that was not acceptable and a "manager" would call me back within a few minutes.That was yesterday and I still haven't had a call. In addition, I had made the reservation several weeks prior to the move but when I called the day before, I was told they couldn't find it! The excuse was a new computer system that didn't show prior reservations. Eventally he was able to confirm, but I have never heard of such poor business like that. I paid $700 to move a 2 bedroom apartment, moved by 2 very immature and unprofessional young men. I Wil make sure to NOT recommend you anymore.
I recently relocated to Tampa from Chicago. Over the past few weeks, I have spoken with and/or received services from several companies specializing in moving, truck rental, and packing services. Your company was the only company to use the phrase "stress free". I had a reservation with a competitor but cancelled after my 2nd contact with your phone representatives. The workers arrived on time and were eager to assist. They were professional and well prepared. They routinely asked if I was satisfied with how they were unloading and if they were moving boxes to correct location. It was 88 degrees outside and I did not hear one complaint from the polite and engaging crew members. This was a stark contrast to the complaints I received from a different company I used in Chicago. My only regret is that I did not use College Hunks for the entire moving project.
The movers were very professional and polite. There was a mix-up because I thought I had reserved a truck for the move, and the movers came without a truck. Since I was only moving to another apartment building in the same complex, the movers did everything without the truck. Even without a truck to move heavy furniture, the movers were very efficient. They brought a third mover and only charged me for two movers, and took time off of the final charge because of the issue with the truck. I would be very likely to recommend College Hunks Hauling Junk.