While the actual move was stress free - the movers did an excellent job - setting things up with the office was a bit stressful. Upon a recommendation from a friend, I signed up via the website. I can't remember the details, but I know that the local office end was not what I expected. I had to call several times to get an email confirmation (or anything in writing) that my deposit had been processed (though I could see that it had been from my credit card statement) and that my date had been reserved. About 5 days before my move, I called to confirm and the employee said that she was planning to call me over the weekend (my move was on a Monday). The actual move was first class. A suggestion to the movers that they introduce themselves by name and shake hands with the owners.
I think the guys could have been more careful with my stuff. One of them took some paint off the wall when moving the bed's headboard. There was also dirt/hand marks on my mattress from them carrying it. Maybe you could figure out a way for them to wash or wipe their hands before they start a job? Also, they should try not to drag mattresses and box springs across floors when the two or three guys could work together to lift them. Also, if they want to stop and pee that time should not be charged to the bill.
Otherwise, great, positive attitudes and willingness to do things the way I wanted...
Your team arrived on time, I received a call 30 minutes prior to arrival as promised. Upon arrival they immediately got to work, they were curtious, fast but above all very careful with our possession. I will use this service again and I will gladly recommend them. Nice job guys!! Thanks so much
Yasmin and Jorge were extremely professional and excellent at their job.They were very careful with a China cabinet that I am very attached to. They wrapped it! at no charge to me. All in all it was a very stress free move. I will definitely use you guys again and recommend you to my friends and family.
Prompt, Professional, Uniformed Movers. Courteous too. We had to change the pick up date twice due to closing issues and you were very accommodating. The only thing I would change is that you should give a discount to seniors and veterans.