Extremely helpful and attentive staff, even during their busiest times. Very knowledgable, friendly people able to answer technical questions to satisfy customers.
Searched the internet to find a specific bike. Colonial had it and Frank worked with me to purchase the bike and then have it shipped. He called to let me know about packaging the bike and when it was being shipped, and when to expect delivery. The bike arrived well packaged, and no damage. My local Trek dealer assembled the bike for me and it’s ready to go. Frank and Colonial went far beyond my expectations, especially because this was a long distance transaction. It was almost as if I was actually purchasing the bike in-person. This is what a great business does for its customers. Frank and Colonial are the best!
The only thing that didn't happen was that the rack I left to be put on my new bike was not on when I came to pick it up so I had to wait a while for that to happen.
The team at Colonial is top notch! They are very knowledgeable and friendly, creating a welcoming atmosphere for all different types of bike enthusiasts of different abilities.