The aide is the day to day contact with the company. I have used aides in the past for my mother from other agencies. I went through one aide after another because they would fall asleep (night aides) and I was left attending to my mother. I went private because I saved money and got the best.
My husband is very ill and we had a long term care policy. Comforcare was recommended to us through a friend. People are the experience you get when you deal with any company. From the moment Jennifer arranged for Anita, our aide, to care for our needs we felt we were safe and comforted. Anita has been with us for nearly a year. She is the "Doctor" of home care. She has been doing this for a long time. She knows what will be the new need for my husband before I know. She is very sensitive to his concerns and gives him choices about his care when appropriate. Anita has taken a few vacations over the year. Our worry was who we were going to get to replace this perfect aide while she was gone. We have had 3 substitute aides when she traveled and they were all great. Comforcare looks for experience and kindness. They know what they are doing when it comes to Home Care Aides.
One issue I must stress is kindness on both parts. Anita is wonderful to us. We respect her and give her the kindness she gives us. If you treat people with love they will do the same. If you harbor anger or prejudices you will be treated with anger. These are aides are as expert in their job as you are or were in your job. By The way, I have always felt the aides were honest and trustworthy.
Ellen Friedman
Jennifer Chais is excellent at her job. I have dealt with with other agencies. I have never come in contact with someone so competent at their job.
She responds quickly to any requests. She is on top of informing me of any situations related to my case. She is so personable. I absolutely love when I get to see her. She informed me that will no longer be a part of her job. So sorry I won’t see her as frequently.
She did a thorough check to make sure all was good for us and Anita, our aide.
The other part of why I love COMFORCARE is the quality of the aide you sent me. Anita is part of our family. She has only been here for 6 weeks, live in, and it is hard to imagine life without her. We hired her because my husband has MS and I will be having knee replacement. Anita is bright, intuitive, happy and efficient at her job. My husbands big concern was privacy. She seems to know when to be present and when we need our privacy. She has been the best aide we ever had.
I will assume you don’t know what bad service is since Jennifer and Anita only offer excellence service. My mother lived with us for 2 years when she broke her leg towards the end of her life we tried hiring a competent aide. This is what happened.
The last time I dealt with an agency they kept poor records and I needed to request money they owed me. The people they sent me fell asleep on the job. This was for my mom. She had to call me in the middle of the night to come. The purpose of the aide was to give me an opportunity to sleep. We finally decided to hire privately because I couldn’t deal with the agencies any longer.
I have already started recommending your agency. I have told someone to contact Jennifer. She goes above and beyond for her clients and her aides. We will be going away and she said she would find us an aide where will be. She said COMFORCARE is all over the country. Excellent service from an excellent company with excellent employees.
Thank you. You have made a very difficult time in our lives tolerable because of you, Jennifer and Anita!