It’s very hard when your life has been turned upside down in the blink of an eye bc of an illness, everything changes, people, friends, family, your job, your income and you can’t even run to the grocery store anymore like you did last week and then walks in the door Andrea, our angel (your employee) who is a normal human and understands this sucks! Then she just says… Go! Go somewhere! Get out, I got this. And if for just a few hours I’m comfortable knowing it’s all ok because she’s there and I can be me for just a little bit. She makes everyone feel like this weird new life is normal and it’s going to be okay. I’m just the caregiver, not the ill one, but she gives me the break so I can face tomorrow.
We have a wonderful caregiver who is reliable and so caring! It is easy to communicate with the office and they are very organized and on top of things. This is the fourth Homecare agency I have had firsthand experience with and they are by far the best.
Caregiver arrives on time. She treats my LO with respect and understanding, She involves him in activities that he seems to enjoy. She supports my efforts to have him brush his teeth, shaving, change his clothes, Most times he rejects my efforts, but seems to respond better to the ComfortCare caregiver, Taking a shower is still a problem.
Overall, the caregivers are very good, especially considering the healthcare market as a whole post COVID. We have had very minor issues with scheduling. We had one caregiver (Mandy) who was flat out negligent and should never be allowed to provide care in an unsupervised environment (or possibly any environment). Aside from that one incident, Rick, Jill and Jolee, and the aide from overseas whose name I am forgetting, have all been excellent. The response from the office staff has been very pro-active when shifts are not filled or there is a last-minute call off. They are also helping me navigate the VA system to try to cover the additional hours that we are currently paying privately. I honestly feel that we have a true partner in caring for my husband and am thankful for the ComForCare team.