John's flexibility and willingness to accommodate our varying needs.
Mercy's ability to learn how we like things done, her promptness, and her desire to be as helpful as possible.
The care takers that this company send are always very good companions for my mother. She has enjoyed them all. My mother needs very little care medically so I can't attest to that aspect but I am sure they would also be qualified well. Our caretakers have always been punctual so we are never late for our activities.
We have seen a few different caretakers in the past year, but John always has someone to cover, or replace, the person we were seeing if they had to travel or was no longer able to come. Easy to communicate with John and replies to any inquiries are quick.
John is very responsive and works with the families to find the best fit for their loved ones. Most caregivers are engaged, compassionate and know how to encourage fun and activities.
They have been very responsive to our needs. When issues have arisen, they are addressed immediately. John does a great job of communicating when schedules change for any reason, and works very diligently to be sure there is coverage when needed.