Response From Complete Weddings + Events Des Moines
March 30, 2026
Hi Elizabeth,
Thank you so much for your incredibly thoughtful review—it truly means a lot to me and our entire team. I’m especially grateful that you took the time to share both the highlights *and* your constructive feedback. That kind of insight is exactly what helps us continue to grow and improve.
I’m so happy to hear how much you loved your overall team, and it means the world that you’ve already recommended us to your sister—what an honor
Your kind words about Katie absolutely made my day. She really does have a gift for staying calm under pressure and taking care of every detail, and I’ll be sure to pass along your message (and your suggestion). We’re so lucky to have her on our team!
Regarding the DJ experience, I completely understand your disappointment, especially after the time and care you put into curating your playlists. I did take the time to review the song log from your event—our system actually time-stamps each song played throughout the night—and I can confirm that several of your requested songs were included. That said, it’s very possible that those moments happened while you were connecting with guests or away from the dance floor, and I can absolutely appreciate how that would still feel like they were missed. Your feedback is important, and we’ll continue working with our DJs to strike that perfect balance between personal requests and reading the crowd.
Thank you as well for your notes on the photo booth. I’m so glad you loved the experience overall (and that photo book—such a fun keepsake!). I do appreciate you mentioning the pens—this is actually the first time I’m hearing that feedback, and it’s incredibly helpful. We’ll definitely be looking into alternative options to ensure a better experience moving forward. I also appreciate your note about props and will share that with our team as we continue to refresh and improve our selections.
Elizabeth, thank you again for trusting us with such an important day. It was truly a joy to be part of your celebration, and we’re so grateful for your kind words, honesty, and support.
Wishing you and your husband a lifetime of love and happiness
Warmly,
Sue & the Complete Weddings + Events Team