My Home Pest Control Technician (Ken Davis) always calls ahead of time to set up a time when he can come to do service. That way I can give him the key to open the basement to check for pests. He also gets the key to check the crawl space under an addition. I give him a check for the quarterly service, eliminating the need for Cook's to mail a bill to me. He is always courteous, punctual, friendly, and very professional.
By the way, I have been a Cook's customer for a very long time. When I purchased my house (1971) the former owners had Andy's Pest Control for pest control service. When Cook's purchased Andy's Pest Control - I have no idea what year that was- Cook's became my pest control service. As long as I continue to receive the same professional service, I plan to keep Cook's as my pest control provider.