I live in Maryland and my sister , Kelly lives in New Hampshire with my niece ,Gabriella and my nephew, Mario. It was Mario's first full week of Kindergarden. It was a long road getting him there , too long of a story to go in to . Anyway , my sister texted me Thursday evening to let me know she was going to do a little something for Mario to celebrate the completion of his first week . What was I going to do on such short notice ???!! The very next morning I called the Exeter store ( I have used them in the past and will only use them ). It was 5:30 am and I knew they would not be in but at least I was able to give them the heads up about what I needed . I received a call back by 9:00 am! I was able to order what I wanted , NOT a same day delivery item . They were delivered that day in the afternoon as requested . My nephew loved them especially the one in the middle with the cherry on top . Now that is what I call 4 star service !
Tracy was very nice! Under difficult circumstances and our need for a specific delivery outside normal ranges, she pulled through and made it happen. The cookies were meant to cheer up two very special children after their first day of school because their mom is very sick in the hospital. So, thank you for you extra kindness cookies by design! They loved them!
I didn't write who the cookies were from and was quickly notified by your company to make sure that was what I intended. Most companies wouldn't contact me, they just go by what your write and call it a day. I appreciated them contacting me very much.
Originally, I was drawn to the selection (baskets, trays, bouquets). But what really is earning the 10 rating was your email at 10:something at night responding to a voicemail I had left after hours hoping to get same-day delivery the next day. The fact that you could honor my request was great, but the email so late at night Made my night because I was able to go to bed knowing my gift was being delivered right away. I really appreciated it!