I was very impressed that the delivery person called to let me know the cookies had been delivered. They were for a client's son who broke his ankle playing soccer - and the delivery man even told him to get better soon! Excellent service.
The product is always of great quality. On my last order, the delivery person called to let me know that the recipient wasn't home but that he added some extra wrapping around it since it was damp and drizzling so the cookies wouldn't get wet. That personal touch was much appreciated.
I ordered a cookie cake for my boyfriend who lives out of state. He said it was delicious and I was so very pleased with the service and delivery. Thank you for helping me make his birthday special when I couldn't be with him.
I have not tried the product. They were a gift to someone. However, the recipient loved the cookies. Stated that they tasted fresh. As far as service, no complaints! I even got an unexpected phone call when the product was delivered!
They are high quality and you can rely on Cookies by Design. You can ount on the delivery being made on time and the product being outstanding.
There was some confusion about my placing the order with a Florida store (where I live for delivery in New Hampshire. There was no help from your Corporate Office, your Exeter Manager took over and everything was fine.
When I need a present that is good for many reasons I will call Cookies by Design
I loved that I was able to submit and order online last minute and hoped that it would be able to ship same day. I love that you had other options to add at the end, which I added the nuts and balloon to my order as well as the 12 extra cookies that my husband's co-workers could enjoy (I had it delivered to his business). I loved how I called to check the status of the order and the message gave me another number that I could call (Kevin). Please give Kevin a big THANK YOU! I was getting anxious about the delivery because I forgot that my husband was leaving work at 3:30 instead of staying late at the Portsmouth used car super store until 8pm. So I called Kevin who picked up right away and we chatted about his route he mentioned that he was in Stratham and planned to go to two other deliveries 1st but said he was glad I called because he was able to reroute. He delivered on time and he gave me an awesome courtesy call after to say it was delivered! It really made my day and my husband's day. Thank you so much!