I placed my order online but it didn't look like it went through properly. I called and spoke with Fran...oh my goodness talk about amazing customer service she went above and beyond to make sure everything went perfectly!! I can not tell you how grateful I was to have such a wonderful knowledgeable person help me. I would 100% recommend this store to anyone in their area!!
My husband loves the cookies! I order 5-6 bouquets a year for him. I never have to worry about any issues with the cookies either. Love how they are individually wrapped now to preserve freshness. Keep up the great work and thank you!!
I was SO impressed with the quality of the cookies. They actually looked better in person than they did on the website. Not to mention, the customer service is outstanding!! From calling in a preferred delivery time/ instructions, to a nice delivery man calling me to update me on the delivery-- I was so pleased. Well done!
I love the personal service I always get from this branch. Fran is fantastic and her staff is great too. We have gotten very creative together and made really unique designs. I have sent many baskets and have never been disappointed.
I had a last minute congratulations gift to send in Philadelphia to a U-Penn PhD student. The woman I spoke with was so great at helping me to put a package together, even suggesting that we in include a speciality "U-Penn Logo" cookie. The package arrived by 4:00 on the same day I placed the order. It was perfect and my friend was absolutely thrilled with the surprise cookie arrangement. I will definitely order from Cookies by Design again!!