I could not have got a better to experience from the lads at Cookson. Apologies that I do not remember the name of the person who assisted me, but he was amazing. He listened and gave brilliant, no nonsense advice. I wanted some pedals with the new bike and he advised on which ones to get and even fitted them for me! Fantastic service and I will be going here for anything bike related from now on, and not just for me, for all the other family members in the house too!
Tried finding part at Amazon and ebay then emailed Cooksons - should have gone there first. Knowledgeable staff. I could check the part number, ordering was super easy as was paying and pick up in these strange times. Forgot the value of a local shop and now reminded of what great service is. Highly recommend. Friendly staff at pick up.
Chris was most helpful when I popped into the store.
He managed to impart much valuable advice as well as provide and fit the items I needed.
I’m a new cyclist since lockdown with a cheap secondhand bike but he treated me like a VIP.
Amazing service from start to finish. Ordered bike online (very simple) in the evening, received a confirmation email 7.30am the next day, and the bike was ready to pick up by the end of the day. Collection was easy too (even with Covid safety measures) - talked me through the bike, explained the warranty and the 6 week service, and helped me get the bike into my car. Absolutely fantastic. 10 out of 10!! Communication was great too - at no point was I sat wondering what was going on.
Thanks Cookson Cycles (in particular Shaun & Paul), a great example of how online shopping should work, not as so many other shops (particularly bike ones) seem to be getting away with at the moment. Well done!!!
It’s a super duper bike shop. The guys are so friendly and will give you time and chat to you to make sure it’s the right bike, there not like other bike shops were they just wanna make a quick sale. Bikes are always reasonably priced. I’m always recommending them to my friends.
This is always my go to shop.
I initially contacted your company with a view to taking advantage of the government fix your bike scheme. I emailed you and got a nice response from Shaun and visited the shop I was given a good welcome by Rick and then Shaun. Having been unable to proceed with the voucher scheme for the repair I decided to just go ahead and get the new tyres and tubes required with Shaun's help and guidance. Within a couple of days I was informed the items ordered were fitted and ready. I collected them again getting a nice welcome from Rick and Shaun. I was very impressed with the service received and will recommend you to friends.
I came in the shop unannounced and even though they were extremely busy they could not be more welcoming.
I spent some time there and the staff were knowledgeable and helpful. I left feeling that my custom was genuinely valued and will return in the future.
The product is amazing and the service was perfect. Rick was constantly keeping me updated regarding my order via email and would always respond efficiently to my endless questions.
Can’t thank the guys at Cooksons enough, collection day was brilliant and the knowledge the guys have is fantastic. Gave me a thorough walk through of my bike and how to use the different components effectively and after setting it up, tailored exactly for myself, help me load it into the car.
Can’t thank them enough, brilliant shop and exemplary customer service.