The guys take time to talk you through the bike'
Dos and donts etc.
Very helpful with any tecnical questions and take time to physically show you rather than just explain verbally.
Overall great service
Friendly staff who are very helpful, knowledgable and professional.
The availability of bikes and other accessories or equipment is very good.
Although it’s an hours travel to and from the shop I will definitely use them for my bike service and any other bits n bobs I need.
Efficient service, available product, and good advice on various aspects. For some reason I imagined Cookson's as a 'quality' shop might be more expensive, but my new Trek was at the list price and I got some discounts on extras.
The staff were amazing!
Ordered a bike over the phone and speedy service getting it built and when I got there your staff member (sorry can't remember his name) suggested that I may be better with the next frame size up. He let me try the ordered one but then found one the next size up as well for me to try. He was correct of course and although there was not any availability of the colourway I had ordered he did have one in a different colour and was happy to swap details around (Cycle 2 Work voucher) for the better-sized bike. He explained that I still had money left and that can remain on account for accessories as and when required.
I am glad I found this shop as the service was outstanding and looking forward to going back and using it as often as possible. Customer service is as important as the product for me and if it's always like this you have it nailed!
Excellent service! I couldn't visit the store but the team were super helpful over the phone in answering all of my questions about the bike and sizing. Kept up to date on the dispatch/delivery and arrived really quickly and well packaged :)
Outstanding from ordering my bike to the day of collection.
Within 24 hours of contacting the shop by email, I had confirmation that a Bike was ordered along with the expected delivery date and I was able to visit the shop to try the size if needed.
I paid a deposit and the remaining balance on collection.
The Bike arrived earlier than expected and was built perfectly! The staff are super friendly and knowledgable and the Bike itself is fantastic quaility.