As soon as I walked into the costa mesa location, the two ladies at the counter were extremely friendly, even though I was only trying out the free week. No pressure or annoyance from them and they treated me as if I was a paying customer! They showed me around and I loved how their facilities were extremely clean and didn't smell, unlike other yoga studios I've been to. I'm a beginner and loved the flow of the class and how easy it was to follow along. Definitely will get the black tag here once my week is done in a couple of days!