The products are fine. There is a good selection of merchandise and there are frequent sales.
The services are excellent. Solid instructors--Evie, Holly, Katherine, Robert, Nan, Kaley, Julie, Julia, Rita, and Janet are all strong. Lindsay Sa is very impressive for a newer instructor. I'm sure there are others but I mostly take Hot60.
I like that the studio rooms and locker rooms are clean and spacious (as poss).
Each instructor is different with different flow and advice with each posture. I love that the environment and staff encourage all they can to help one make a connection within and to take something new out of each session.