When I call for Customer Support (CS) the service is great. Love the app also. I never have significant issues with it. I usually call CS to book my personal travel. I usually never have issues with business travel.
April is truly exceptional at what she does. Recently while attending a corporate function in Charlotte, North Carolina, a winter storm was forecasted for the day everyone was scheduled to travel home. Without hesitation, April proactively jumped in, reworked travel arrangements, and ensured everyone was able to get home safely ahead of the storm. Her urgency, professionalism, and genuine care for our team did not go unnoticed. We are incredibly grateful for her dedication and support.