I liked that County cycles were able to pick up our bikes from home (as we can't drive) for a reasonable price & repair them properly & really fast, keeping us informed of the price we'd be charged on the phone. And repairing the bikes to a very high standard, they have wonderful customer service & are friendly & polite, thank you.
I’d highly recommend County Cycles and will always come here for anything in the future. Peter and Adam more than helped me and guided me into the right direction of my new bike. Thank you👍🏼
Thank you for great service, and advice. Really chuffed with the new bike, and am having fun exploring new routes. I can't fault any part of the experience. I bought the bike through carmarthenshire cycle to work scheme, and it couldn't have been simpler thanks to the staff at County Cycles. Diolch i chi gyd.
Top quality and professional service. Very good advice on my bike purchase. Just like to say a big thanks to Peter , Adam and the team. For helping me in my bike purchase. 👍
Right from the start, I knew I had made the right decision. The person who greeted me as I entered the shop knew that I was there for a bike fit and made me feel most welcome and helped me in with my bikes and kit.
I was then introduced to Peter, who was to do the bike fit. He spent time explaining a bit about his background and about the process and there was immediately a confidence that I was in good hands.
There were quite a lot of necessary questions to complete before we even got to the bike and once these were finished with he spent time diligently measuring the bike from every angle.
Once this was complete, it was my time to be measured up, both on and off the bike and then he proceeded to make various tweaks, some of which were quite subtle, others not so much. All the way through the process, he explained the rationale for the adjustments and it was obvious once he went into detail as to why I had been experiencing some issues.
Once the fit was complete and I was happy with the tweaks, we then went on to look at the differences between the bike both before and after the process.
The entire process took just under 2 hours, because I had opted to have two bikes fitted and I invariably asked a lot of questions, however the time just flew and at no time did I feel that I was being rushed.
I left feeling that I had not only achieved what I had set out to do, but that I had learnt a lot and had met a new friend, having received a open invitation to come back or contact them if I was unhappy with the bike once I had a chance to use it on the road or to join them on one of the sportives or shop rides that they organise.
I can highly recommend County Cycles. They are a independent retailer, so not tied in to a large faceless corporation, but the key selling point for me is that they are real cycling enthusiasts, very knowledgeable and they genuinely care about the sport and their customers, which was evident from my own interactions with them and those that I witnessed with other customers in the shop. With so many cycling shops going out of business, we need to support and retain hidden gems such as this.