Consistency of weekly service, the information provided about the condition of the pool and what services were performed. The pictures are also great to see. As a landlord, any and all information regarding the condition of the pool are very important as I rely whatever information I receive from the pool tech.
I was disappointed in the service on July 25th. The report indicated the side tiles had been brushed, but there was debris on the tiles after tech left.
Now that the transfer from Amenity Pools has settled, I must say that the pool service from Crystal Falls has been great. I receive a text when the service person is on the way and summary after the visit via email. I have not seen any algae this summer. In the Phoenix area, that speaks volumes. Crystal Falls performs their service well! Thank you.
Timeliness, consistency, no major issues with water looking right since you took over. Nico is super
friendly and gives helpful suggestions to keep the pool right. Appreciate the service
I really like Rodney caring for our pool. He is super knowledgeable and really great at what he does. We really liked your spool service price and are very happy switching to your service.
My pool technician, Nicholas, shows up faithfully every week and leaves my pool sparkling.
Also, this spring when my water needed to be changed, I hounded the company over and over with questions and they were so gracious and patient and never seemed to get upset with me. I even called on a Saturday and they helped me.
So far, everyone has been very congenial however, the customer portal is terrible And needs a lot of work to make it more attractive to a customer when you open it it shouldn’t take you right to your account should have a page that offers the kinds of services, etc.
very knowledgeable and courteous while on property . Our technician , Juan, is doing a great job! Oney is a pleasure to talk with as repairs are needed and very knowledgeable of the services and repairs.