We've had our counter top machine for 2yrs, on a 5yr plan, and haven't had a single issue with it. We just recently experienced a minor dripping problem, called our local office for repair, and within a few days they were here and our machine was replaced. While they were here, and without asking, he also changed the water filters under the sink. This was my first service call and I was very pleased.
Our delivery man is outstanding! Burt is very accommodating and helps put our water bottles inside when we are home at time of delivery. Being seniors that is very helpful for us. He is a great employee.
Your customer service department is very helpful and responsive (especially Rachael Ford!) and everyone I've encountered on the sales and service side (Bert & Shawn!) is equally a delight to work with.
I appreciate how easy and efficient it is. I don't have to haul in the salt and carry it to the basement myself. The only improvement to the service that I would like to see is a phone call to tell me approximately WHEN the delivery will be.