We have been a long time Culligan customer (over 20 years). We recently (within last year) had a Chem Feed installed. At first, it worked terrific. However, we noticed the water wasn't as good as it initially had been. After several service calls, we finally had an extremely thorough service call to day with BRIAN and Joey his assistant. Brian did not just do a "standard" look at the equipment, etc.... he, with Joeys help, made some discoveries that would have (and most likely were) missed if not looked at with a solid understanding of how this equipment/water works. After he made the adjustments that were need for equipment to function properly, he took his time to give us detailed instructions of how to flush our home from the shock that was done today. I asked him an incredible amount of questions, and he never made me feel stupid for any question I asked (even if I asked the same thing twice!) and maintained his patience all the while. He is a tremendous resource for your company, and we wanted to give him the praise he deserves.
Office staff is always very accommodating with any situation that arises when needing to contact them. Service technicians are extremely professional, personable, and informative when at your residence/business so that the customer has the knowledge necessary to understand the systems they have installed.
I do wish the check valves were a little quieter on the filter equipment as it can be slightly annoying at times. This however, is nothing that Culligan has direct control over as it is the design of the check valve itself instead of an installation issue.
Overall, all of Culligan ‘s staff has been very helpful in the eight years. I have had equipment with them.