I called in requesting emmergency service and they sent a service man out and he arrived on time. He was not able to correct the issue, but called the office and they sent a qualitfied service rep named Ron Ward. We was knowledgable and accurate. He expertly explained the issue and how he was going to remedy the problem. Very polite.
I like the softening and water purification systems, but the water purification system is bloody expensive. My service technician was great. Very professional, knowledgable, and friendly.
Ron was excellent - not only did he service our equipment, he also educated me on what each part of the unit is tasked to do. On top of that, Ron was able to come out same day after I made a call to the service team earlier this morning. Top notch service all the way around.
Ron did an exceptional job. He clearly explained to me what the plan for the install was, he installed everything efficiently while taking care of his surroundings, cleaned up at the end and gave me a crash course on my new system. He also verified the filtration of the new system and showcased the improvement versus my tap and fridge filter. The results were dramatic. Ron was also very friendly, knowledgeable and courteous. I am a highly satisfied customer.