Excellent service from Joel in Corpus Christi. Shaana also helped get service as my unit was not functioning. Joel explained the buttons below. Then he returned next day to check batteries.
Thank you Culligan.
I only wish company would send reminders.
Joel, Technician for Culligan in Corpus Christi Tx made a priority visit to my home today. He immediately knew what to do for the constant beeping from my water unit. He explained the problem, fixed it and explained preventative measures. He is a five star employee in my opinion as he fixed everything repidly.
I have advised my technician and others at Culligan to update their computer program to send out an advisory about the need for a service calls. I almost left Culligan as I was not contacted one year and my kitchen flooded. Please help your customers receive updated service calls or messages or letters to facilitate this small request.
I believe a charcoal filter is essential prior to the softener and our water quality has improved. Culligan Ultrapure delivered and installed exactly like they presented at the time of sale.
My customer service experience today, June 5, 2025, with Louise Eddlemon, was EXCEPTIONAL in every way. Louise is the perfect customer service representative. The manner in which she interacts with customers should be incorporated in Culligan Training Material.
My Culligan water softener system, which I've had for 10 years continues to operate flawlessly. Perhaps once or twice I've had to call Culligan Service to resolve an issue I was not sure how to correct. Your service technicians are professional and courteous, answering any question I may have. I'm glad I chose Culligan.