Technician showed up on time and was very informative. I have lived in an apartment complex for the past 2 decades and anything I ever knew about water softeners and reverse osmosis is long gone. I didn't feel like he was pushing me to spend more money than necessary.
The repairman WILL, out of Dixon office, looked at situation and knew immediately what the problem was (previously delivery man looked at our softener to no result). Not only did Will immediately diagnose issue, he fixed it with a tool of his own device he carried with him (!) We were impressed not only with his competence but with his taking time to explain issue and what he'd done...answering all our questions.
The workers that came to my address, were knowledgeable and answered all of our questions and was thurough with explaining everything to us all while also teaching an individual who was training with him.