I like the expert support in diagnosing the specific water treatment plan. I also like Robert Gunville’s communication and accessibility.
I do not like the new website and trying to contact Robert through corporate robots, your menu system is useless.
Great communication on delivery’s & great deliveries. I like the convenience of the driver hauling all the salt in the basement, loads the softener, checks the softener settings & takes all empty bags away. Would highly recommend this service!!!
The customer service is excellent. The manager/scheduler Terri is both friendly and efficient. The last 2 workers who visited [to change my filter] were polite, capable, knowledgeable, and friendly.
I've had Culligan for more than 20 years and have appreciated your service. But now I'm 87 years old and not in good health. My son moved here from Madison to take care of me and he is very protective. He works at the VA and has problems when he doesn't have enough lead time to get the path to the softener cleaned because the notice of delivery is only a day. He worries that I won't be well enough to handle it and he doesn't have enough time to request time off from work. I have told my older friends that having Gilligan deliver and maintain a softener is a lot easier than having someone 80 years old trying to do it themselves.