I reached out to my Culligan of Lenox (MA) branch re: the benefits of the Privilege Program for my water softener, and Paul, the GM of the location, responded promptly. He helped me understand the program, and more importantly, set up my one-year service appointment on the date requested.
Culligan has been fine overall. I have special praise for the people who actually come here to do the tough work. They've always been great. Never a bad experience over many years.
So helpful to have salt delivered and installed. The young man who delivered is kind and helpful.
The call in system seems to work-one can get a person if needed,
The technician did not follow directions regarding entering the premises using the lock box. He left with the water turned off using a different valve which was marked and was the one he used to turn the water on. This caused confusion for guests staying at the house because I have written instructions to turn the water on which could not be followed because the valve was now different.
My primary concerns were that directions were not followed and the house was not left as it was found when he entered it.
I seem to have orange in my toilet and sink or tub if there is a drip. Could the system please be flushed, may that will help.
I love that someone comes monthly and that if there is a repair needed that it is covered