Reliability! We've been using a culligan water softener for over 40 years. Aside from twice yearly salt delivery, we've only needed maintenance once (on our second softener, but never on our first one).
The salt is brought to the house, driver puts the bags in unit downstairs. unit runs very quite early in the morning. Driver is always friendly when he comes in.
I love how well the softener and reverse osmosis work and the way you stand behind them! We've had Culligan for close to 30 years. Won't use anything else.
On time, courteous, explained everything the technician did. Soft water is certainly a "must have". The maintenance plan is worth the price, Delivery of salt is a definite "plus".
I wouldn't drink our water if I didn't have the reverse osmosis system. I also have delivery of water softener salt. The people that come to my home are always courteous and very efficient.
I do like that I get a live person when I call. And finding my information is very easy for the representative, which is great!
So far, the customer service has been great. And I like the fact that the salt is delivered rather than having to worry about when I get it.