Your products and services are mostly okay. It's your raise of monthly charges that I am not happy about. An increase of $8.56 is insane!! You can't blame that on the price of gas since it is already dropping a bit and will drop more. We only get salt delivered 3-4 times a year and those trips to our house are combined with many others in our area. You have yet to come to our house to even check the functionality of your rental equipment that was installed seven years ago. I think we may be due for new filters for our RO system even though that is all working fine.
I will call for an appointment for new filters. ... Our internet monthly charges increased by only ONE dollar a few months ago, our trash charges increased by TWO dollars per month, car insurance up by only ONE dollar and you hit us up for an increase of over EIGHT dollars. WHY?? I believe this is just another example of the rich getting richer and the poor getting poorer. I know that has been going on for likely centuries, but still not required by everyone. You might even consider an explanation as to why these increases happen without explanation or warning. Thank you for the opportunity to vent.
The water tastes excellent, especially with no chlorine taste. I have to drink a lot of water due to health problems. Customer service is always excellent--personnel in the office and techs out in the field.
We haven’t ever had any issues with the water or deliveries. Delivery men and customer service has always been very helpful with questions &/or assistance when needed.