The quality of my water softening system is better than anything else I've seen. It's been performing flawlessly for decades. The gentlemen who have come for yearly service calls have been the epitome of courteousness and professionality. They all have exhibited a product/service knowledge that instills confidence. I am extraordinarily appreciative of this in that the proper functionality of my condensing furnace depends on a continual source of proprely conditioned water.
I had an issue with my water softener. Called the office . Person who talked to me was very helpful. Showed me how to turn off the softener until service. Also arranged an appointment to fix the problem.
Our biggest issues is we do not get a time frame for delivery of our salt. If we are not home when it is delivered we would have to carry the bags into the house and down stairs, We are seniors and the bags are very, very heavy.