The ability to always reach a real person, make changes, increase/decrease. In general even though the service has changed Ownership/Names multiple times the quality service and Delivery persons has remained consistently good and that is why I am still with ya'll.
The drivers are always very pleasant and helpful. If I am around when they are delivering they will put it in the garage on the storage shelf for me. The yearly calendar lets you know exactly what day they are coming so you are prepared with the empties out. If you should ever have to call in about your account the staff are efficient and helpful.
My first delivery with Culligan was super good. The driver called me to tell me he delivered the water to my upstairs deck door as requested and he was very friendly and had a great attitude. I switched from Canadian Springs to Culligan and I am very happy I did and only wished I switched sooner. Thank you for the good staff you have over there.
1) customer service representatives attitudes towards customer satisfaction.
2) The company’s response to issues and the commitment to stand behind its products.
3) management’s involvement in community relations.
The overall representation of the company makes it easy to recommend the products and services.
Culligan has a customer concerns first approach that allows the customer to realize the decision to choose Culligan was the right decision.