My service technician, Tim, demonstrated an in-depth understanding of what was happening with my system, including the local context that is important to consider in terms of what impacts the water quality in my area. He explained the various aspects of my water treatment system thoroughly and clearly. His demeanor was professional and friendly, so I felt comfortable asking for clarifications, which were expertly answered. He went above and beyond by connecting with the home office right on the spot to inquire about my salt delivery details.
I rent an RO system from Culligan. I’ve had it for 4 years and it has not needed service in that time. Renting also entitles me to one free yearly service to check the unit and replace the filters. They test the water and check whether the membrane needs to be replaced also.
The office staff is very responsive and helpful. The field techs are courteous, friendly, knowledgeable and on-time. They also answer any questions I have. Overall, a very easy and satisfying experience.
Keith was at my home for a service call. He was here on time and was extremely knowledgeable and thorough. Very pleased with my service. Thank you Keith.
Technician Tim is fantastic. He’s knowledgeable and patient. He figured out the issues and recommended a comprehensive solution that put me at ease. Tim is terrific.
Tim qas very professional and explained everything in detail.we have older equipment and he was able to tell me what's most important. He also diagnosed that I have a faulty pressure tank which needs replacement. One other thing he pointed out was that my car's registration expired in Sept. He took the time to register my car for me through the dmv web site. Not only is he an amazing technician but also a caring person.
Tim is very friendly and a pleasure having him service my equipment quarterly. One thing i dislike about culligan is that no other company can service my equipment and im stuck with only having your company service my home. It makes me feel stuck knowing this. However i have no complaints with the company other than that.