Stephen went above and beyond! He was professional, knowledgeable, patient, and genuinely committed to making sure my water softener was working properly. He took the time to identify and fix the issue, explained everything clearly, and made sure I was completely satisfied before leaving. It’s refreshing to find someone who takes such pride in their work and truly cares about providing excellent service. I highly recommend Stephen! Thank you for going the extra mile!
After a plethora of problems using older equipment, our system is finally back online and working great. The last technician we had today, Tim, took the time to go over everything with me, including scheduled deliveries, changing them and getting communication about them, and purging our storage tanks. It’s too bad we didn’t get him sooner and half the problems we saw would’ve been solved in half the time. Between the communication with your office and the un-usable buttons given us, there was no way to stop all the service calls. Thank goodness Tim could provide great service and technical support that actually worked. Maybe he should teach the rest of your technicians about your systems (yeah the rest were less than average). Go Ulster! I wish he could be our tech from now on but I’m afraid we won’t be needing him. Thanks much for finally sending someone who knows his stuff!!😉
Tim was here this morning to figure out what is wrong with my softener. He was friendly, thorough and answered all my questions. He’s extremely knowledgeable and I truly appreciate his time this morning. Culligan is fortunate to have him!
you folks are the best. Deliveries always on time quarterly, your annual service is great and any problems have been taken care of quickly. Only thing I can suggest is to remind customers to setup their annual service as I forget when my last one was.
Customer service is great! Keith our technician was amazing. He took the time to explain how everything works and was extremely helpful and nice. I’m 100% satisfied with the service today.
Guermo has always been on time for deliveries. He goes the extra mile to answer questions and check on the water softening system. I appreciate his kindness and patience when answering any questions.
I have had Culligan of Newburgh,NY service for many years and they have aways taken good care of my two water systems. I would not hesitate to recommend them to family and friends.