I have dealt with Troy Culligan for about 12 years. I have owned a two houses with previous softener they have serviced, have had water cooler jugs & salt delivered monthly,rented a unit while our house was up for sale, and just purchased a new water softener (this month) from them. I have always felt the service out of the Troy NY office has been professional and best of all honest. Their honesty, and never feeling like I was being pushed to upgrade/change or buy something we didn't need is why I always return for services. I feel its the Troy office that makes me happy with the Culligan product.
Eric's knowledge and professionalism is impressive. He tested our water, explained the technology behind the systems and provided appropriate recommendations. Although it appeared like the existing water softener and filter could be serviced for use, the new estimate provided during the follow-up service visit was more than $1000 higher than the initial estimate. It did not make sense to put that kind of money to service the old systems so we'll consider replacing at a later time.