Matt O. was right on time, very quick to identify the issue and had the parts for the repair with him...in and out in short order and a bill under $400....a welcome surprise verses other appliances in our home.
The unit was apparently not working properly when I expressed my concern before but when I called again with concerns that still no salt appeared to be used the serviceman sent took care of it - replacing a part. Just hope it hasn't affected our coffee maker.
The customer service is outstanding the water delivery guys are very kind courteous and very professional and they accommodate you to make your delivery experience the best it can be