Very easy and helpful with getting my payments back on track after having my identify stolen. I appreciate you Tricia regarding your assistance with my account. This has been a very difficult time. It has been refreshing not to be treated like a criminal, this has been a tough demeaning time when all the creditors and Bank of America have treated me like a criminal. My call took place on 9/17/2026. I worked hard all my life then to be treated and told by my creditors that it was all my fault. Thank you Tricia