I am impressed with the quick response we got when we first figured out that our ancient unit was not working. Jack [LAST NAME REMOVED] went into action and got things going for us. He even stopped at my place of work to get a final signature that we didn't realize we needed earlier.
My previous experience with office and delivery personnel was not as great. We received two different calls with two different reasons why a delivery was not made. One was a bold lie and the other probably was, too. I would rather hear the awful truth than a lie. I like dealing with honest companies (and honest personnel.)
i dont have to do anything you service the unit fill the salt. our clothes are much softer our whited are nice and white not yellow from the iron we use less soapover all i dont know what took so long to get hooked up