The service rep Darvin Myers was excellent explained the operation of the water softener when to add salt , regeneration etc he deserves the 10
The water softner itelf even with its touch pad gets a 6 still have to monitor salt solution bang on the side to break up bridges the mixes of water done oldfashion way adujusting the lever manually seems like the basic operation is still 20th century
The softener is preforming as well as we hoped. The water feels great, as opposed to the hard water we had. The service technician was great. Answered all the questions I had, and explained the workings of the softener, which is helpful for home servicing of certain things.