I've ordered twice from here and had good experiences. The blue in our logo was very slightly off but they were still usable. We will be ordering again.
The quality was great and the customer service was above and beyond. Joe reached out to talk personally about the order and the product was even better than expected. Fast production and normal ship times.
Overall a great company.
We will definitely be back for more!
The process was made quick and easy. I received my proof within hours. I had to make some changes to my proof and it was made with in the hour. The team was quick to respond and get my order going.
Initially communication started off rough. It had been a few weeks and I hadn’t heard anything about my order. After speaking with a manager, Cassie, she and the employee that I spoke with initially completely picked up the ball, and got my order processed as quickly as possible with clear communication moving forward. As a fellow business owner, I understand that no business is perfect and everyone makes mistakes. It’s how you handle the mistakes that make the difference. With that being said I’m extremely satisfied with my experience.
The website was easy to navigate. Order was easy to place. I received a follow-up phone call from a representative almost immediately after placing my order. He was nice, friendly, knowledgeable and helpful. (His name is Joey. Thank you for your help, Joey.)
You guys are awesome they are on spot when I make an order, this order he remembered me from my last order, I order 2 times a year. Easy to get what I need
The ordering process was easy and the help I received was professional and friendly. The hardhats turned out great and are good quality. Everyone wants one, even people who don't use one. I would highly recommend.
I have always ordered my hard hats through Custom Hard Hats because the Customer Service is fantastic! This last time I didn't know my login info, so I called the number on an old invoice. An actual human answered the phone and was happy to help look up my login and place the order for me right then and there! No transfers, no issues, just easy to deal with! The Hard hats come when they are supposed to and they are great quality.
10 out of 10!
I like the order process. You upload the artwork and someone helps you make sure it's going to look the way you want it to look. The staff is friendly. I ordered in 2018 and I came back and ordered in 2024 for all the same reasons. I didn't even look for another company. Additionally, you carry the MSA hardhats I wanted and I liked the different options that you could add to each side of the hard hat. Thanks so much!
Risa
Easy to order, plenty of choices and I even got a follow-up call from a friendly customer service. I am impressed and pleased! Certainly didn't expect this from a hard hat purchase!