John in the service department is knowledgeable humble and a teacher. I have great regard for his patience in showing me new products, his forthright nature in telling me about the pros and cons of each variation, and ultimately letting me make a smart decision. He is a great asset to your team.
The staff at the shop were very nice and welcoming which can sometimes be hard to find at bike shops. Will definitely stop by should I find myself in the area!
I already purchased a bike for myself from this store. Staff wonderful. I saw the deal on the bike I wanted for my boyfriend. The store staff very helpful. I ordered the bike, some how there was some miss communication. I contacted the store regarding my order, more miscues, grateful for John and the amazing Heather. Heather sorted it all out. We came and picked up the bike Friday, thrilled. Everyone was amazing!! Thank you!!
The Guys at Cyclery..are always So Helpful..and Friendly..Write when You Walk in The Door!! NOT like others in the Neighborhood...It's The Bike Shop For Me....
It was my first time buying a MTB, from calling the place to me leaving with the bike, they made sure i had the full experience. Sergio is the man, he answered all my questions throughly. Before i left they made sure my bike was good to go with a quick check up. Cyclery USA is by far the best bike shop around. So thank you Sergio and the cool long hair dude that checked my bike (sorry i didn’t get your name). amazing customer service and amazing people and vibes.