My visit was a service call. Thomas Took time to assess my bike while I was there, discussed what he found with me, checked on availability of needed parts, and gave me a realistic timeline for completion of the repair. Old/broken parts where provided to me with my repaired bike. On unexpected part needed to be replaced. Thomas gave me a clear explanation of why the part was needed. My bike and I were treated with care and thoughtfulness.
The customer service is excellent and they take care of “the little things” without being asked. On my last service appointment there, I had brought my bike in for a headset replacement and handlebar trimming, the tech noticed the battery on my remote derailuer was low and charged it up. Things like that make this place great.
I feel really bad as I don’t remember his name, but the young man that helped me was really amazing. I told him what I was looking for and my experience level and he showed me some options. He was not at all pushy or trying to sell me something way beyond what I needed. I ended leaving with a bike in my price range and that I was happy about. If I ever need another one, I’ll be back. Thank you
I brought to Redlanda USA Cycling 2 bikes for repairs and service. I brought them there because I was very disappointed with the bike shops in and near my local town (Hemet). I remembered buying my Trek Madone SLR there 4 or 5 years ago and how I was impressed with the friendly attitude I found there.. so I decided to go to Redlands USA Cycling even though it was miles further than local. .. To make a long story short, I was 'very glad' I got my bikes repaired there .. and the price for those repairs was a lot lower than the other shops would have charged me! Yep, I'm 'very glad' I brought my bikes to a bike shop that is extra friendly, and most of all a bike shop I can trust to do high quality repairs. 😀
Grateful for kind and personable service from Max and the service department. (Unfortunately didn't get the name of the kind gentleman that helped repair my bike).
The employee who assisted me was very helpful, knowledgable, courteous and professional. I never once felt pressured into buying anything. The employee was able to answer any questions I presented. It was a pleasure shopping at Cyclery USA.
The service was outstanding. I went in with a needed tire repair, expecting to drop off and pick up later. However, they repaired the tire immediately. And, they even cleaned my bike. All for an exceptionally reasonable price of $26.00.