Heather was absolutely amazing!! She was professional, attentive, answered all of my questions and provided positive and constructive feedback. She has a very good knowledge of the products and did not oversell me or push any unnecessary products. I highly recommend Redlands Cyclery USA to all my friends. Thank you Heather and thank you Redlands Cyclery USA!!!
Staff was able to go above and beyond with what I thought was a strange service request. The staff members were so great at working together and helping me with my bent fork. They even took the time to explain to me how the jig worked that bent the fork back into place. I had a great experience.
The service tech (Stephen) was very thorough on explaining the options on servicing my road bike. He inspected my bike while I waited, made recommendations and went over the cost before deciding on the service level.
The store was clean, organized and everyone was helpful.
Good experience.