Having purchased a pair of Madison Cipher sunglasses the need to fit one of their alternative lenses became desirable. A return visit to the Chelmsford branch established they did not have any sets of replacements in stock but given a couple of days to procure some they could become available. The requisite order was placed and within the predicted time frame "Chelmsford" called to say the new lenses had arrived and were ready for collection. A very satisfying service. Thank you.
Staff were very friendly and helpful and sorted out the issue with my bike there and then as I needed it for a planned holiday the next day.
Would highly recommend
Costomer service was great, needed a couple of parts that I didn't have part numbers for but they went out of their way to work out exactly what I needed. They made the whole process much easier for me. There knowledge is second to none, will definitely be using them in the future.
The team were very interest in my story of why I needed my bike adapted and how they could improve my cycling experiance. I was again, delighted with the service and support I received.