Staff were really good. I phoned up for a first service and they were able to get me in the same day. The staff member that helped me was very informative and answered all my questions and offered advice.
A great professional and friendly team. Some of the Specialised Concept staff from the old store work for Cycles UK which is comforting to know.
Thanks for a great service on my bike.
I recently took my bike in for a full service. The staff were friendly, knowledgeable and very keen to help explaining in detail the work carried out. The cost of the service and work carried out was in my view very competitive and of high quality, I would have no hesitation in recommending then
The service couldnt be better. They kept in touch, called me before any work needed doing and then explained the everything at was done to the bike to my son when we collected. First class service.
The staff at the Chelmsford shop were excellent. Very friendly, they explained what the issues were and how they would fix it. They contacted me to let me know the estimated cost and if i wanted to proceed. very good service and i will definately use again
Really knowledgeable and very helpful. I wanted to look at some Gravel Bikes but had no idea what I wanted. They took me through all options. At no point did they push me into buying just helped me understand the options and what’s out there. Ended up buying a bike and I am really pleased. Would highly recommend.