Great service, prompt helpful advice and the feeling that they wanted to assist, whatever the problem. I had never been there before, but felt I should have been. Very grateful.
The chap I spoke with in your Maidstone Store was really helpful, as someone who usually shops online, I actually found the in-store experience beneficial in this instance and wouldn’t hesitate to recommend.
I have nothing but great experience with Cycles UK. Brought my son’s bike there yesterday for emergency repair. Russ was very professional and repaired it while I was waiting. Top class!
I recently bought a bicycle for my son here, and the entire experience was a fantastic reminder of why bricks-and-mortar shops are irreplaceable.
From the moment we walked in, the staff were incredibly informative. They gave genuine, practical advice tailored to what my son actually needed, rather than just trying to upsell us to the most expensive model. They laid out all the options clearly, which made it incredibly easy for me to make a decision—all without a single hint of pushy sales tactics.
It honestly felt like a throwback to the "good old days" of retail, where customer care and expertise came first. Being able to see the bikes, get the right fit, and talk to people who actually know their stuff is something an online store simply cannot replicate. People really should support local shops like this more often.
Highly recommended!
Nathan was so helpful when I went in to buy my son’s bike that I came back again to get another one for my younger son too. Great service, really friendly and knowledgeable made the whole experience easy and enjoyable. Highly recommend!
Excellent customer service- really took time to explain everything.
A great variety of high quality products and then fitted all the purchases once bought.
Best cycle store I've seen in years.