We put our two bikes in for a service and check-up of some slight issues. The booking in service was simple and Mat, who serviced the bikes, was very friendly, helpful and very knowledgeable. We had to wait several days for a part to arrive for my wife's bike, which wasn't the shop's fault. However, after the servicing, my bike still had a problem changing gears, which required another visit back to the shop, but this was quickly resolved, (otherwise I would have given it a 10 rating). Recommended!
Sometimes you can pay a fortune for bike repair and get lots of things fixed that don't need replacing yet. Nice to get a relatively small job done quickly and cheaply.
It's good to talk to someone who really knows all the details about the products and can give useful advice.
In addition the personal service is second to none.