I had a great experience! The staff was knowledgeable, kind and eager to help. They had my bike ready when I walked in, and explained everything that I needed to know about my new ride.
Service on my ice trike and two upright bikes were complete, speedy turnaround and cost very reasonable. Second time having them serviced. Once last year and once most recently this year. If I have any issues I know they will help.
The man who worked with us on the initial test drives and sale on Memorial Day weekend was awesome. He was so patient and encouraging with my 9 year old. When we picked up the built bike, Courtney was likewise so patient and instructive and enthusiastic. It was contagious energy that really built my kid's confidence. Obviously the bike is incredible and sparked a wave of envy in my family...we all want new bikes now!
They provide the great service and repairs on our aging bikes. We purchased high quality road bikes from Trek many years ago (15+ yrs) and they keep them going with great service and maintenance.
The caliber of tech is top-notch. I like that I can take a minor problem, and it's repaired on the spot—no dropping off and waiting two weeks. It's an immaculate store.
Customer service is first class. Went out of their way to get my bicycle repaired so I could get back on the road. Included employee picking up part from another Trek Store on his day off.