Trek is the best. The staff, including Brett the manager, are completely focused on the customer. They desire to have the customer get exactly the bike and accessories they want with expertise and understanding. I have been to a few bike shops in my area, NONE compare to Trek in Cary, NC!
They were so knowledgeable and helpful! I just described my issue and they had a good idea of the problem. They proactively ordered the parts and fixed it in time for when I needed it. I have to come from Wilmington, but it is worth it!
I walked in my first time to inquire about assembling an online trike purchase I was considering ( they did not sell the type of bike I was interested in.) They said sure and offered me a reasonable cost. The bike was way more complicated to assemble than was advertised or expected! They went above and beyond to accommodate me. Very friendly, knowledgeable and helpful!! I will continue to do all my future bike stuff with them.
Super impressed with Jeff and the team. I absolutely love the bike. There was a couple of issues with it and Jeff completely fixed it. It's riding perfectly now.
Absolutely excellent. Just went for my first ride after service and was flying up hills. Many thanks again to Brett for reminding me about my free service! Y’all are great.
Came in for a level 2 service. The service team did a thorough job going through the bike, making the necessary adjustments, and getting everything dialed in.
The bike rides and shifts noticeably better, extremely fast service. Great communication, professional service, and quality workmanship