All does not always go as planned - simply the unexpected happens at times least expected.
Do have to say this happened with my experience, but how the challenge is address really makes a difference.
In this case there was some team work with Courtney, Jeremy, and Phil. All three contributed and my first ride was excellent.
THANK YOU TREK CARY TEAM
The team at Cary is top notch and delivered the experience I was hoping for. I originally went to Contes down the street because as they were a bit closer and they actually turned me and my $250 away. I am glad they did because now I feel I have a great place to go with good people at Trek Cary. Thanks for reaching out.
The in-store employee worked diligently on the phone to track down and confirm my order was ready as I hadn't received a follow-up call after the initial reservation call at the start of the week. Bike pick-up was exceptional, making sure we had what we needed.
My salesperson, Jay, was awesome. I came in looking for my first bike and knew nothing about them or what to look for. I was relieved at how easy he was to talk to and that he wasn’t pushing me to just buy the most expensive thing. He listened to what I needed and recommended a great bike that I absolutely love.