My son and I had a great experience at Trek Bicycle Cary. We were attended to quickly when we arrived, and my son was able to test out three different sizes of the bike we liked (the Marlin 4 Gen 3). No one tried to upsell us to a more expensive bike, which I appreciated. They assembled the bike in my son's preferred color the next day. Pickup was efficient and my son is thrilled with his new bike!
Trek bicycles are the best and so are their people at the Cary NC store. I took my road bike there for a tune up and their service was prompt, reasonable and efficient. The technicians answered all my questions straightforwardly and all of them were courteous, knowledgeable and professional.
I needed new inner tubes and Bret was able to take care of that while I waited. I really appreciated that because I wanted to ride my bike that afternoon. He was very friendly and I would definitely go back for any biking needs.
I recently took in my 35 year old Jamis bicycle for new tires and an overall tune-up. I just picked it up and it looks great. I can't wait to ride it later this week. They even touched up some dings with matching paint they happened to have. It looks pretty sharp!
Great customer service. Brett was great working with me to get out two bikes picked up, repaired, and back to us. Keep my informed on everything. Please to do business with him!