Trek Cary should serve as an example of what a real cycling shop experience should be. Friendly people, great bikes, products for every level of riding. Service that is explained well when getting repairs or work done. I purchased my bike here a checkpoint ALR4, only a 2k bike, but the guys know i put in a lot of miles. They know my name, what kind of riding i like, the future of what i want to be riding. They are always earning my trust and teaching me more as i become a better cyclist. They will be the place i get my next bike, a carbon race ready road ripper!
My son and I had a great experience at Trek Bicycle Cary. We were attended to quickly when we arrived, and my son was able to test out three different sizes of the bike we liked (the Marlin 4 Gen 3). No one tried to upsell us to a more expensive bike, which I appreciated. They assembled the bike in my son's preferred color the next day. Pickup was efficient and my son is thrilled with his new bike!
Trek bicycles are the best and so are their people at the Cary NC store. I took my road bike there for a tune up and their service was prompt, reasonable and efficient. The technicians answered all my questions straightforwardly and all of them were courteous, knowledgeable and professional.
I needed new inner tubes and Bret was able to take care of that while I waited. I really appreciated that because I wanted to ride my bike that afternoon. He was very friendly and I would definitely go back for any biking needs.
I recently took in my 35 year old Jamis bicycle for new tires and an overall tune-up. I just picked it up and it looks great. I can't wait to ride it later this week. They even touched up some dings with matching paint they happened to have. It looks pretty sharp!