I have an older bike, at least 20 years old, maybe even 25. I have done a small tuneup twice. This time I knew I needed more. Part of my seat post finally gave out and broke while on a ride. I needed replacement parts and found out much more but nothing that 20-25 years of wouldn’t require. I am now all repaired and tuned up. You might even say overhauled. It’s like a new bike! This store even replaced my rear tire rim from the good used parts collection to help hold down my costs. I can’t thank them or endorse them enough.
Your staff is excellent and help me choose the perfect bike for my needs. They were very patient with me and suggested test driving and put all the accessories on the bike that I wanted.
The customer service received from Brett while buying my 11 year old his Wahoo 26 at the Cary location was phenomenal!! Will definitely be buying my next bike from them for my other son very soon.
First mountain bike purchase and the staff went above and beyond to make sure the bike was the right fit for me. The amount of time spent with me was amazing. I felt like all of my questions and concerns were resolved before making my decision to purchase. Will continue to shop here for all future needs.
Honestly, I like the service most of all. I would prefer a wider range of products other than Trek. I know, I know, it's a Trek shop, but would shop there more if they had a wider range of products from other cycle component companies, like Wolf Tooth, Raceface, PNW, etc.