I appreciate the breakdown of repairs, the quickness of responses, and on top of that I really appreciate the honesty as I did not need a shifter, and it was included with the original repair bill.
I brought in a flat tire and planned to leave it. The service person stopped what he was working on and replaced the tube immediately so I didn't have to make a return trip. Very friendly and professional.
The Trek brand guarantees only the best equipment and service. I have had my bike for nearly 15 years now and your staff has kept it working like brand new.
Always great customer service! Friendly, knowledgeable staff. Great brand ambassadors and cool bike people. They always have what I need or can get it quickly.