Absolutely amazing customer service. we came in for a kids bike with training wheels. There were no kids bike training wheels for the size we’re looking at, but then Jake who helped us out, said that he will be able to fit it in the cycle that we’re looking at and he called us once it was ready so we came back and we tried it out and he helped us very patiently with all the requirements we had.
absolutely amazing experience, within like 40 minutes we were able to try out the cycle, were able to get the training attached and purchase it. I would definitely recommend trek for my friends as well. Thank you so much.
Staff was very knowledgeable, helped me choose the correct bike for what I wanted. Didn’t over sell me on something I didn’t need. Educated me on each bike style and had me test ride many different bikes. Smooth transition, quick delivery and build. I would recommend going to the trek store to anyone that’s looking for an awesome bike and awesome experience. 10/10 pleased! Thank you again!
All does not always go as planned - simply the unexpected happens at times least expected.
Do have to say this happened with my experience, but how the challenge is address really makes a difference.
In this case there was some team work with Courtney, Jeremy, and Phil. All three contributed and my first ride was excellent.
THANK YOU TREK CARY TEAM
The team at Cary is top notch and delivered the experience I was hoping for. I originally went to Contes down the street because as they were a bit closer and they actually turned me and my $250 away. I am glad they did because now I feel I have a great place to go with good people at Trek Cary. Thanks for reaching out.