While my day of travel wasn’t fully without problems, management reached out to me about my feedback and expressed that they were working thru issues and recognized my experience. Thank you again for taking the time to reach out about my experience and working to ensure a better experience for all customers.
Pickup is always fast. Driver provides card showing your parking spot. Driver helps with luggage and asks what terminal you are flying from. When you return, The Parking Spot ap allows you to see where the vans are and The Parking Spot sends you a text indicating they are aware you are approaching the pickup point. Check-out is super fast. I use The Parking Spot every time I fly from DFW.