The system used by the SPOT is foolproof! They picked me up at my car, gave me a card with my exact written location, and dropped me off at my gate. Upon return, I followed the instructions on the app and met my pickup quickly and was immediately transported to and dropped off at my car.
After many yrs of not using DFW or Parking Spot for travel I was a bit apprehensive . However, Parking Spot South was great! From making a reservation using the app, to touch less entry & exit, drop-off to pick-up, it was perfect!. The drivers were excellent, very friendly & caring! I look forwaed to using Parking Spot South in the near future.
I appreciated that the bus drivers assist the elderly customers with their luggage on and off the bus. I also appreciated that the bus driver stopped to pick me up when I waved him down, even though I wasn't exactly in the designated area in Terminal C. With all the construction on the lower level its difficult to know exactly where we need to be for pickup.
The supervisor who contacted me was very apologetic about my experience. They offered credits for future visits and gave me 50% off my current stay. It was a thoughtful gesture, and I’ll definitely be returning to The Parking Spot.