Convenience to the gates and not worry about parking within the airport.
I did experience a not so good moment when arrived. As I walking to the bus stop to go back to my car, I waved down one of your drivers to get on the bus but he refused to let me on and couldn't understand what he saying why I wasn't allowed to get in the bus. I immediately went over to another bus (North) and asked if the drivers are allowed to pick up passage if they are not in their designated pickup zone and said yes as long as they are waved down to stop. Unfortunately, I did not get the drivers bus number because I wasn't expecting this to happen.
The online mobile app is really helpful to track the timing and location of the pickup bus. Also drivers are very helpful and they go out of the way to help travellers. System is rock on solid.
Checking in, finding a spot, and getting to our shuttle was a breeze. The driver was very helpful with our family’s luggage. Coming home was a little difficult with the app telling drivers that we were ready for pickup but we were standing at baggage claim waiting for our bags. Shuttles kept coming and going expecting us which in turn made actually getting one a little tricky. We will definitely be future customers.
My first time using the DFW location. Everything went smoothly. The price is very affordable and the convenience of being dropped off right at your car is great. The fact that the location is outside of the airport is nice for not having to deal with the airport traffic. You just hop in your car and you are ready to roll. Will definitely be using again in the future.