I called to confirm my Internet made appointment and to say that my item was a treadmill on the 2nd floor. I was told "no problem". An hour into my window the driver called and asked what my item was. I told him and he said he couldn't do because he was by himself. Called me back and asked for next day 10:00 AM. I said ok. Next morning 7:30 AM different driver calls and says he's on his way. Arrives and I tell him it's a treadmill. he says he can't do it not enough guys. He says he will call me later and come back. I didn't have a lot of faith at this point but he did call and come back later in the morning. They were great but a lot of trouble could have been saved by better communication about the item to the drivers.