Trek Bicycle Upper East Side Googlemaps

   3437 Reviews
1690 2nd Ave
New York, NY 10128
(212) 722-2201
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Recent Reviews:


Amazing customer service. Forest and Henry were incredibly knowledgeable!
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Quick personal service, expert adjustment to my bike's indexed shifting, honest charges with no up-selling.
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Products are fine but this store’s service is fantastic. Responsive, attentive up front and repair desk is same. Great at the sales process and post sale service was lights out. The manager Dylan runs a terrific shop. Big contrast with LA store on Beverly Blvd. I tell everyone how inattentive and somewhat dismissive are both salespeople and also mechanics. I ordered a project one from NY store after three attempts in LA. It’s one mile from my LA home but I drive to the Pasadena store since their service is like NY UES. All high end bikes are terrific. The local bike shop is the only real difference maker.
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Forest, Ripley, and the team are super patient and helpful. Highly recommend their service for any bike type and brand!
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Great customer care anf after sale service.
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The folks at the store were kind and knowledgeable. They also weren't pushy at all and just had a nice casual chat with me and got me what I needed!
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Close to my place, and my bike was repaired quickly. I haven't had a chance to ride it yet, so the jury is still out on that!
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Service is always courteous and excellent . Ali
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Service was fantastic. The employees were extremely helpful in finding me what I needed and explaining my options.
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Great products. Pricey but excellent
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very friendly and professional
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Forest in the service department is fantastic! Fixed my precious bike quickly and perfectly.
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Friendly, knowledgeable service. Completion time exactly what was promised.
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friendly and professional service always keeps my bike in top shape!
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High quality. Good selection. Good customer service and technical support/ service by mechanics
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Responsiveness except for an experience some 3-4 months ago when I asked for Garmin help and someone I hardly understood told me you were too busy when I could see multiple personnel and only one customer ahead of me. I left and went elsewhere. Two days ago I went with a tire problem and got all the service I needed, much like the quality of service I'd received months before. Don Frazier
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I am a big fan of Trek and I have always found a courteous and knowledgeable service.
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Had a very positive experience. I'm a new owner of a Trek Bike which had a few issues after purchase. Took it into this store which was closer for me and am glad I did. The bike mechanic or associate listened to me and adjusted my bike seat as well as the handlebars which were making riding the bike uncomfortable. There was an issue with the breaks and the associate took it upon herself to take the bike out for a spin to really understand what the problem was as it was an ongoing issue. Left grateful and was able to ride bike home safely and comfortably thanks to the thorough work of the bike technician. Even had a kickstand put in.
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Forest was very helpful when I brought my bike in for service.
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Quality service, no fuss, on time, on budget every time. Great staff.
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